New Zealand orders are sent via New Zealand Post. The price of packaging and delivery is included in the price of the product. You will receive an email confirmation including a tracking number when your order has been shipped. Shipping is at the client's own risk.
Australian orders are sent via New Zealand Post. The price of packaging and delivery will be $30. You will receive an email confirmation including a tracking number when your order has been shipped.
At this stage I do not ship to any overseas countries other than Australia. If you are from somewhere other than Australia or New Zealand please contact me for a quote on shipping and I will be happy to add this option for you.
In stock items will be shipped within 2-3 days. "Made to order" items please allow 4-6 weeks, especially for items with cast components. If you need something sooner than this, please contact me so we can discuss.
The timeframe for delivery in New Zealand is based on the information provided by New Zealand Post. Urban delivery takes 3 – 5 working days, and rural delivery takes 5 – 10 working days. These times are from the date that the order is shipped, not from the time the order was made. Please note that once the order has been shipped, we have no control over the delivery time. With the current disruption caused by COVID-19, delivery within NZ can sometimes take up to 14 days.
The timeframe for delivery to Australia will depend on your location, but it should be 3-6 working days with tracked shipping. This does not include the time taken to process through customs. If your order has not arrived within this time frame, please wait a further 10 days before contacting me as often things can get held up in customs/processing before delivery. With the current disruption caused by COVID-19, delivery within Australia may take longer.
For more information about the delivery timeframes, please visit https://www.nzpost.co.nz/.
If for some reason you are not satisfied with your item, I am happy to accept returns, subject to my further terms below. Please contact me within 14 days of delivery and send the item back within 21 days of delivery. The item must be in its original condition and returned in the original packaging. The return of your item will be at your own cost, and must be tracked. Your return will be processed for either an exchange or store credit. If the item is lost or damaged in the process of returning it, you will not be entitled to an exchange or store credit.
For hygiene reasons, some items cannot be returned. If an item has a no–returns policy, this will be stated on the website when ordering. Please be aware of this when ordering.
Please note that due to the nature of these items, all custom or personalized orders also have a no–returns policy. Please take care selecting your ring size as I do not accept returns of rings that do not fit (see my FAQ's for determining your correct ring size).
Every item is unique, so please be aware that some items may look slightly different to the images displayed. Adrienne Linney Jewellery has attempted to accurately depict the products offered on site using multiple images and detailed descriptions. Products may appear larger or smaller than their actual size, and colours may vary, depending on your device. Please read the descriptions carefully and contact me if you would like more detail.
If you suspect that your item has been damaged or lost in the process of delivery, please contact me and I will attempt to rectify the problem.
Adrienne Linney Jewellery reserves the right to decide whether or not an item has been damaged as a result of the delivery process, and therefore qualifies for store credit, repair or replacement.
Dress rings are intended for occasional wear as they often contain large and/or semi precious gems which won't withstand daily wear and tear. Please choose carefully and don't hesitate to ask if you are unsure. Please also refer to the care instructions in my FAQ's. Adrienne Linney Jewellery will not be liable for any damage/loss/general wear and tear incurred post purchase. In the case of loss/damage please refer to your insurance company.
All of the prices displayed on the website are in New Zealand dollars, and include the price of shipping within New Zealand. The prices are calculated based on a number of design processes and costs, and are final.
"One of a kind" means only one available, however something similar could be commissioned.
Due to the nature of these items and as they are handmade pieces, what is displayed on the website is what is available. The website will be updated frequently so that pieces that have been sold are removed or pieces that have been made available can be viewed. If you see something that you like but it has been sold, custom orders are able to be made through the website. Please contact me to discuss.
Custom or bespoke orders require a 50% deposit on approval of the design and confirmation of the order. The remaining 50% is required to be paid prior to delivery of the finished piece. If the order is cancelled prior to completion, refund of the 50% deposit will be at the discretion of Adrienne Linney Jewellery.
I accept all major credit cards for payment via Paypal, or you can make an online bank deposit. After you have checked out you will receive email confirmation of your order. If you do not receive this confirmation, please contact me as there may have been a problem with the checkout process and your order may not proceed. I take your security seriously and none of your credit card details are stored by me. During the checkout process you are sent to Paypal to complete the transaction via their secure systems. That means that I DO NOT process or retain your credit card details.
All images and designs are exclusive to and remain the property of Adrienne Linney, including one-off designs and commissioned work.